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Terms and conditions


1. General statements

1.1. The following set of rules are a binding legal document which  defines Buyer’s and Seller’s  rights and obligations, conditions of purchasing and payments for the purchased goods, shipment and handling, returns and exchanges, responsibilities of the parties, other rules  of purchasing and selling goods at ernestaceramics online shop.   
1.2. The Buyer agrees to comply with these rules by placing a purchase order.

1.3. The agreement between Buyer and Seller is considered to be concluded and binding from the moment of the completion of the Buyer’s order: having filled the shopping cart, chosen the payment method, clicked on “Buy” button.    

 2. The rights and obligations of the Buyer


2.1. The Buyer undertakes to pay to the Seller the agreed amount for the ordered goods and accept them.
2.2. Provide complete and correct information on the billing form. If the Buyer submits inaccurate, false or misleading data in the form of payment, ernestaceramics has the right to cancel the Customer's order and delete the data.
2.3. After the Customer has changed the data submitted on the Purchase Form, the Buyer must inform the Seller immediately.
2.4. The Buyer has the right to cancel the Purchase and Sale Agreement in accordance with the provisions set out in the Returns Regulations.
2.5. The Buyer, by placing an order in the ernestaceramics online store, agrees with these Purchase and Sale Rules and undertakes to establish them in the Republic of Lithuania legal acts.


3. The rights and obligations of the Seller

3.1. The Seller is  under  the obligation to provide the conditions for the Buyer to use all services available at ernestaceramics online shop.

3.2. If  the Buyer attempts to disrupt safety and stability of the business operation  or otherwise fails to fulfill  Seller’s obligations, it is the Seller’s right to limit, seize or terminate Buyer’s access to ernestaceramics online shop.

3.3. The Seller is under the obligation to respect the privacy of Buyer’s personal data and not to extend it to the third parties.

3.4. It is a  Seller’s obligation to ship the purchased goods to an  address appointed by the Buyer.

3.5. In case of extraordinary circumstances, the Seller maintains the right to temporary seize or entirely discontinue the  operation of the online store without any advance notification provided to  the Buyer.

3.6. The Seller maintains the right to change the terms and conditions of the Rules.

3.7. If the Buyer continues to use ernestaceramics online shop services after imposing the changes, it is considered as  Buyer’s  consent to  the above changes. 


4. Placing orders, prices, payment methods and conditions, timelines 

4.1. ernestaceramics online shop is open for business 24/7.

4.2. Purchase orders can be placed only  by using ernestaceramics website. 

4.3. All prices at the online store are marked in Euros. VAT is included in all our prices and the final price will be updated on the e-shop shopping cart when you select your shipping country.

4.4. You can pay for your goods by PayPal, Apple Pay, Visa, MasterCard, American Express, Discover.

4.5. Payments can also be made using Swedbank, Seb, Luminor, Citadele and Šiaulių bankas e-banking services. These payments are processed using the payment platform.
4.6. The shipment procedure is initiated only after the payment has been received.


5.  Shipping and delivery 

5.1. It is a Buyer’s duty to provide correct address details for delivery.

5.2. The  Buyer is under the obligation to receive the parcel  in person. The Buyer does not have the right to make complaints to the Seller for deliveries to the wrong address.

5.3. The goods are shipped within 1-5 (one-five) business days after a received payment.

5.4. The Seller bears no responsibility for delivery time.

5.5. Every shippment has it‘s own tracking number, which Buyer can get by e-mail request.

5.5. The Buyer is under the obligation to immediately notify the Seller in case the shipment packaging is breached, if the goods in the package are wrong (not the goods which had been ordered), if the shipment is not complete in any way.

5.6. The Buyer is under the obligation to submit images of the damage to the goods and/ or to the package.


6.  Product description

6.1. All items sold at ernestaceramics online shop are described in detail following each item.

6.2. The measurements are provided in the descriptions. The colors can vary slightly depending on the devices used by the Buyer.

6.3. All items sold at ernestaceramics online shop are handmade and unique.


7. Marketing and  information

7.1. The Seller may initiate sales and special offers at ernestaceramics online shop.

7.2. The Seller has the right to change the terms and conditions of special offers and promotions  without any notification, as well as terminate them. Any changes in terms and conditions of special offer or sale are effective since the moment of that change or termination.

7.3. The Seller can send information and notifications to the Buyer to the e-mail address provided by the Buyer.

7.4. The Buyer sends all messages and questions addressed to the Seller to addresses placed in the “Contacts” section of the online store.

7.5. The Seller is not responsible if the Buyer does not receive information due to disruptions in service of the internet provider, e-mail service, if the messages are received as SPAM or due to the incorrect data provided by the Buyer.


8. Returns and exchanges

8.1. Shipping  and shipping charges of the purchase  subject to return is a Buyer’s responsibility. The parcel is to be shipped by a registered mail, submitting  a shipment  tracking number  the to the Seller no later than 24 hours after posting  the shipment.

8.2. Shipping and handling  charges for returns and exchange of good quality wares are paid by the Buyer.

8.3. If the Buyer wishes to return the purchase (-es),  the purchased wares can be returned  to the Seller by informing the Seller  about the problem within 14 (fourteen) calendar days after  receiving   the goods. The Buyer is to  inform the Seller by sending  an e-mail with  attached photographs  or video of the goods or package thus describing the problem. 

8.4. The  purchase has to be returned in an original undamaged packaging, in  unused condition and of the same quantity as it was received , and with an original printed receipt (copy of the payment transfer).    

8.5. For  returns of  good quality wares  only the purchase price will be  refunded. Shipping and handling costs are non-refundable.

8.6. In case of return of a wrong/ mixed up purchase, the Seller obliges to correct the mistake and deliver the intended wares. If the correct ware is not in stock, all cost encountered by the Buyer will be refunded in full, including shipping and handling.

8.7. The  goods has to be returned in an original undamaged packaging, in an unused condition and of original quantity.

8.8. The Seller  maintains the right to reject  the returned goods if the Buyer fails to  observe  the rules of returns defined in chapters 8.4-8.5, 8.7.

8.9. In case when  Buyer returns ceramic wares purchased with a discount, the refund will cover the actual amount  paid by the Buyer. 


9.  Final statements

These Rules are comprised in accordance with the laws and regulations of the Lithuanian Republic.

There Rules are a subject to applicable  laws of the Lithuanian Republic. All disputes are resolved by negotiations of the parties. 

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